Studio Dancewear

Making a Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit & debit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Switch, Amex, Solo & Delta. You may send your credit card information via phone, fax, mail or over the Internet.

Dispatch times

Where possible orders are processed & shipped within 48 hours of confirmed payment, but please allow up to 14 days for receipt to account for fluctuations in delivery service by carriers, & our own stock replenishment.
If we do not expect you to receive your goods within 14 days we will contact you with an expected date of delivery. You will be given the opportunity to leave the item on back order, cancel the order in part or in full, or accept an alternative item.
If you are up against any deadlines please check availability before ordering.
You will be notified of shipment within 24 hours of the goods being dispatched. All items are sent via Royal Mail Recorded or Special Delivery depending on value and should reach you within 3-4 days of dispatch. A signature will be required on delivery.

Please report non-delivery within 7 days of being notified of dispatch.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Prices & Delivery Charges

Price quoted are for on line orders only. Prices in our retail shop may be higher & the stock range may vary.

All published prices are inclusive of any tax, but exclusive of carriage.  We charge a flat rate of £3.95 per order up to a value of £50 & £5.95 per order over £50. UK postal addresses only.

European Orders £7.95 for 1 item, plus £2 each additional item

Rest of the World orders £9.95 for 1 item plus £2 for each additional item.

A maximum of 3 items will be shipped for overseas orders.

A signature will be required for all deliveries.

Adjustments for non-uk postage charges will be made before your card is charged.

Payments

Card Payments - please fill in your details where indicated or telephone them through on 01803 898218

Returns Policy

IMPORTANT - Before returning any item please complete the returns form you should receive with your order. If you don't have one please contact our sales office who will e mail one to you, or issue you with a Returns Authority Number to be quoted with the returned goods. Failure to do either of these may result in your refund or credit being delayed.
All items for, exchange, credit or refund should be returned to reach us within 7 days of their receipt by the customer. Only faulty items can be considered for exchange outside this period.
Goods found to be faulty on receipt will be replaced, or the purchase price refunded, on their return to us. Please ensure that all item packaging is returned with the item.
Items that develop faults after use will be replaced or the purchase price refunded, provided the fault is not due to fair wear & tear or damage by the customer. Some manufacturers will require inspection of the item before sanctioning a credit.
Items that do not fit can be exchanged for another size, provided the item is returned to us in a saleable condition, and with its' original packaging, tags & labels in tact. We do not charge return carriage for the first time an item is exchanged for another item of the same type & colour, a charge of £3.95 will be made to cover our additional administration & carriage costs for any subsiquent exchanges.
Items accepted for credit or refund that were supplied as ordered will be subject to a 15% handling & restocking charge.
Items specially ordered, that are not a normal stock line, can not be accepted for credit.
Please ensure that all return packages have the correct postage paid on them. We DO NOT accept any deliveries that need surcharges paid.
Credits & Refunds are for products only (less any restocking charges). Postage is not refundable.
We aim to process all refunds within 5 working days, but please allow up to 30 days for the refund to appear on your credit card statement.
All returns to us are made at the senders cost & risk, so for your own security we advise you to send them recorded or special delivery.

Our Request to You

Please take care when trying on items. Keep them away from moisture & grease. Do not remove any tags, labels or discard item packaging unless you are certain of keeping the item, we will not accept them for return if you do. Try on any footwear on a clean towel or similar, shoes that are marked in any way can not be returned.

Please remember we are happy to exchange goods if these simple rules are followed.

In short, please return goods in a condition in which you would happy to receive them.